Aspirations for 2011

General business practices (Corporate strategy)

Ensure that CSR is incorporated as part of the risk management process

Ensure regular CSR reporting at a business unit level

Implement diversity and inclusion action plan

Increase the number of employees achieving business-related qualifications

Reduce workplace RIDDOR incidents

Strengthen companywide induction programme

Exceed amount of funds raised for charity through our match-funding schemes

Implement and build upon existing community programmes across the business

Reduce emissions by 4.5% per £1 million turnover per annum until 2012

Implement a robust measurement and reporting system for waste disposal cross our estate

Roll out low-energy lighting across our estate

Complete installation of smart meters at all our sites

Develop and implement environmental action plan for the security business

Introduce a Whistleblower initative for all employees

Measure customer satisfaction annually

Each business unit to carry out an employee survey by April 2011

Gain stakeholder feedback on our CSR report and methods of communication